HOMEOWNER GUIDE

Door lock failed: what to do next

A jammed or broken lock can become more expensive if forced. Record the symptoms and use a reputable locksmith.

Safe first steps

  1. Try a spare key gently if one is available.
  2. Check that the door is not simply under pressure against the frame.
  3. Explain whether the key turns, is stuck or has snapped.
  4. Ask the locksmith for an estimated total price and identification.

What not to do

  • Do not force the key or use improvised tools.
  • Do not share security details publicly.
  • Do not remain at the property if you feel threatened.