Website terms of use

Tradar Live helps customers find local tradespeople and send requests. Availability and booking times are subject to confirmation by the tradesperson. Membership pricing and payment arrangements for tradespeople are shown separately on the trade pricing page.

Using the service

Keep your account details secure and provide accurate information when submitting a job or trade application. A profile marked as verified reflects the checks made by Tradar; always agree the scope, price and timing of work before it begins.

Free trade accounts

A basic trade account currently lets you organise work for your existing clients and share your customer invitation link without a subscription. Free accounts do not receive Tradar-generated enquiries. These require verification and an active paid allocation for the relevant trade sector and postcode district. Verification reflects our checks and is not purchased through membership. Enquiry volumes and bookings are not guaranteed.

Tradar reserves the right to withdraw free membership with at least 30 days’ notice where necessary because of changes to operating costs, security requirements or the services we provide. We will give affected account holders at least 30 days’ notice by email before changes that reduce free access take effect. No free account will become a paid subscription without the account holder’s express agreement. Before free access ends, you may request a copy of your client records by contacting hello@tradarlive.com.

We may suspend or close accounts immediately for abuse, fraud, misuse, serious breaches of these terms or urgent security reasons. Where practicable, we will explain the reason and how to contact us about the decision. Changes to the free plan do not override an agreed paid membership term or Founding Member price protection.

Trade membership: love us or leave us

New paid membership offers include 30 days free from the approved activation date, subject to trade verification and postcode availability. No part-month membership fee applies. Your activation date, trial end, first payment date and selected monthly price are confirmed before checkout. Cancel through your trade account before the trial ends and no membership payment is due. If you stay, your selected 3, 6 or 12-month paid minimum term starts after the trial. This offer does not change existing paid memberships. Enquiries and jobs are not guaranteed.

Trade memberships have a selected minimum term of 3, 6 or 12 months and are billed monthly plus VAT. After the minimum term, membership continues on a rolling monthly basis at the agreed monthly rate unless auto-renewal is turned off before the next renewal date. Founding Members retain their agreed two-year price protection while payments remain up to date.

You can turn off auto-renewal in your trade account. During the free trial, this schedules cancellation at the trial end with no membership payment. After the trial, this stops renewal after your current minimum term or paid monthly period; it does not end that period early or remove payments already due. No payment is taken with an application. Verification, postcode availability, the start date and payment arrangements must be confirmed before activation. For help, email hello@tradarlive.com.

Tradar Projects

Project images are visual representations. They may not accurately reflect a property, dimensions, materials, permissions or the finished result. Measurements are estimates. Check measurements and practical requirements with a qualified tradesperson before buying materials or requesting work.

Design-credit purchases and refunds

£10 buys 12 additional AI design credits; £29 buys 50. Prices include VAT. These are one-off purchases, not subscriptions. To help prevent accidental repeat purchases, project purchases are limited to £100 per account in a rolling 24-hour period. Open checkouts reserve part of this limit until they expire. Contact hello@tradarlive.com if you need to purchase more. One credit is used for each successfully generated design or edit. Failed generations do not consume credits. Credits are added to your signed-in account after payment is confirmed.

You may cancel within 14 days of purchase and request a refund for unused paid credits. If you have used some credits, contact us so we can assess your cancellation rights and any refund due. Buying credits alone does not waive your statutory cancellation rights. We do not promise a particular design result, but this does not remove your rights where the service or digital content is faulty, unavailable or not as described.

For cancellation requests, missing credits, generation failures or other payment problems, email hello@tradarlive.com with your account email and payment reference. Do not send card details. Deleting a saved project does not restore credits already used to generate its images. Nothing in these terms limits your statutory rights.

Questions

For help with a booking or these website terms, email hello@tradarlive.com.

Updated 21 October 2026.