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Water coming through the ceiling: safe first steps

Act quickly, but only where it is safe. Water near electricity or a weakened ceiling can be dangerous.

Safe first steps

  1. Keep people and pets out of the affected area.
  2. Turn off the water at the stopcock if you can reach it safely.
  3. If water is near electrics, do not touch switches or fittings; isolate power only if it is safe.
  4. Contact a plumber and explain the source, flow and rooms affected.

What not to do

  • Do not stand beneath a bulging or sagging ceiling.
  • Do not touch wet electrical equipment.
  • Do not cut into the ceiling to release water.